Contact Us

At Chizen Bijoux, we value every customer and are dedicated to providing exceptional support. Whether you have questions about our jewelry, need assistance with your order, or want to provide feedback, our team is here to ensure your shopping experience is smooth, enjoyable, and worry-free.

Customer Service

Email: service@chizenbijoux.store
Phone: +1 (217) 310-3434
Business Hours: Monday–Friday, 8:30 AM – 5:30 PM PST

Our Address:
101, No. 59 Huangbeiling Road, Yuchang Village, Xiaolou Town, Zengcheng District, Guangzhou, China

Please note: We provide support only via email and phone. We do not respond to inquiries through social media.

How We Can Help

We offer comprehensive support for a wide range of topics:

Product Information & Guidance
- Jewelry materials, dimensions, and care instructions
- Styling suggestions and compatibility questions
- Availability of limited-edition or seasonal items
Order Assistance
- Order status and tracking updates
- Payment issues or confirmation
- Modifications or cancellations before shipment
Returns, Exchanges, and Warranty
- Guidance on our 30-day return policy
- How to initiate an exchange or return
- Assistance with warranty claims and repairs
General Questions & Feedback
- Suggestions for improving our products or services
- Inquiries about shipping, packaging, or gift options
- Any other questions related to your shopping experience

Reach Out Anytime

We strive to respond to all customer inquiries as quickly as possible during our business hours. Our team is trained to provide clear, friendly, and helpful guidance. When contacting us:

Have your order number ready if your inquiry is about an existing order.
Provide detailed information regarding your question or concern so we can assist efficiently.
Expect a prompt reply via email or phone—most inquiries are answered within 24 hours on business days.

At Chizen Bijoux, our goal is to make every interaction positive, and we are committed to helping you enjoy your shopping experience with confidence.