Return & Refund Policy

At CHIZENBIJOUX, we want our customers in the United States to be fully satisfied with their purchases. This policy outlines procedures for returns, refunds, and exchanges, as well as handling damaged or special items, and your consumer rights.

1. Return Period & Fees

  • You may request a return or exchange within 30 days of receiving your order.

  • No return fees for eligible returns.

  • Return shipping costs are covered by CHIZENBIJOUX for standard eligible returns.

2. Eligibility

To be eligible for return or refund:

  • Items must be unused, in original condition and packaging.

  • Items that do not meet these conditions are not eligible.

  • Custom or promotional items may not be eligible unless stated in the product description.

3. Exchanges

  • Exchanges are allowed for items of equal value.

  • Contact our customer service first to initiate an exchange.

  • You will receive a designated shipping address after approval.

4. Damaged or Defective Items

  • If your order arrives damaged or defective, contact us within 7 days of delivery.

  • Provide photos of the item and packaging for verification.

  • We will replace or refund the item after confirmation, with shipping covered by CHIZENBIJOUX.

5. How to Initiate a Return or Refund

  1. Contact us via:

  2. Provide your order number and reason for return or exchange.

  3. Wait for our confirmation email with the designated return address.

    • Important: Do not send items back to the original shipping address.

6. Refund Process

  • Refunds are issued after we receive and inspect the returned item.

  • Refunds go to the original payment method, typically within 7 business days.

  • For exchanges, new items are shipped after return approval.

7. Special Items & Exceptions

  • Custom, personalized, or promotional items may not be eligible for returns or exchanges unless specifically stated.

  • Items that are used, altered, or damaged by the customer are not refundable.

8. Important Notes

  • Pack items securely to prevent damage during shipping.

  • Keep the return tracking number. CHIZENBIJOUX is not responsible for lost packages during return.

9. Consumer Rights

  • This policy complies with applicable U.S. consumer protection laws.

  • You have the right to:

    • Request information about your transactions.

    • Seek corrections or refunds in accordance with law.

    • Exercise other rights as defined by your local jurisdiction.

10. Contact Information